Skip to main content

This job has expired

Senior Hotel Reservationist

Employer
Ashdown Park Hotel & Country Club
Location
Ashdown Park, Forest Row
Salary
£26,500 per annum plus share of service charge*
Closing date
7 Feb 2023

View more

Sector
Hospitality & Catering
Contract Type
Permanent
Hours
Full Time

Job Details

Senior Hotel Reservationist Overview:

As Senior Hotel Reservationist you will support the Reservations Manager and guide the Reservations team. This role offers the opportunity to deputise for the Reservations Manager when required. You will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and conference office and be responsible for your own administration. You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions. Be familiar with all hotel facilities and be confident in promoting and recommending these to guests. You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.

The Reservations Office is open every day so some weekend working will be involved, as well as some evenings.

Senior Hotel Reservationist Key Attributes:

  • Previous experience as a Receptionist or Reservationist in hospitality is essential 
  • Experience in a supervisory role would be desirable
  • Able to lead by example by providing exceptional levels of customer service 
  • The ability to assist with the training and development of the Reservations team 
  • Outstanding communication and sales skills, respond positively to targets and actively 
  • A resilient and confident telephone manner 
  • Excellent administration, organisation, IT skills and attention to detail is paramount
Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Company

HEIGHTS OF LUXURY IN THE HEART OF EAST SUSSEX

Ashdown Park Image

Surrounded by the Ashdown Forest, which according to the famous children’s author, A. A. Milne, is the woodland that inspired his Winnie The Pooh stories, the Ashdown Park Hotel and Country Club offers the heights of luxury in the heart of East Sussex. Country house hotels in Sussex don’t come more luxurious, or offer such a magnificent combination of elegance, style, award winning dining and outstanding business and leisure facilities.

Ashdown Park Hotel & Country Club is part of the Elite Hotels group. 

Along with a thriving career, they also offer these amazing benefits:

  • Commitment to pay above the living wage
  • Share of monthly service charges
  • Career development with accredited training providers
  • Live in accommodation available
  • Meals on duty
  • Uniform provided
  • Enjoy £60 room rates across the Elite Hotels collection
  • Advantageous "Friends & Family" rates at Elite Hotels
  • 30% discount on all food and beverage
  • 30% discount on all spa treatments
  • Long service awards
  • Enhanced holiday after 2 years service
  • Employee Assistance Programme
  • Generous "refer a friend" bounty incentive
  • Employee Recognition Programme

 

Company info
Website
Telephone
01342 824988
Location
Ashdown Park Hotel & Country Club
Wych Cross
Forest Row
East Sussex
RH18 5JR
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert