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HR Continuous Improvement Support Advisor

Employer
London Gatwick Airport
Location
London Gatwick Airport, Gatwick
Salary
Competitive
Closing date
11 Feb 2023

View more

Sector
Aviation, Airport Services
Function
Human Resources
Contract Type
Permanent

Job Details

Job Requirements

HR Continuous Improvement Support Advisor
(12 months FTC - Mat Cover)


Are you available at short notice and seeking an exciting new opportunity as Gatwick Airport's Employee Process Improvement Analyst?
We are looking for someone who can help us redefine what's possible for HR.

Whether we're recruiting new people or serving the ones we have, the HR team is responsible for delivering a quality employee experience that enables all of our people to be their best.

What is the role?

The HR Continuous Improvement Support Advisor will collaborate with employees to analyse the effectiveness and efficiency of service delivery processes.

As the HR Continuous Improvement Support Advisor you will identify and implement process improvements required to improve employee experience.

What will you do?
  • Champion the employee experience and work with our employees and stakeholders to continuously improve processes and procedures.
  • Identify, plan and implement projects that improve quality, costs, productivity and cycle time. Delivering process improvement and employee satisfaction.
  • Provide HR leadership with project status updates, feedback, and reporting on key responsibilities and objectives.
  • Developing measurement methods, capturing data to show the effectiveness and efficiency of process improvement activities.
  • Co-ordinate change efforts with all necessary stakeholders (within HR, IT, Access), considering employee and line manager communication.
  • Ensure process maps / documentation / manuals are kept up to date and reflective of changes.

Do you have what we're looking for?
  • Experience of refining complex processes with the audience/employee in mind.
  • Experience of producing high quality process maps, procedure documents and training materials.
  • Exposure to Lean Methodology, facilitating workshops to map AS-IS and TO-BE processes and with sound analytical skills to gain insights from data.
  • Ability to manage multiple initiatives and actions simultaneously.
  • Facilitative and able to work with multiple stakeholders (including 3 rd parties) to formulate solutions that meet business needs.
  • Completer / finisher - lead the rollout of any changes ensuring they are communicated in the right way for line managers and training is arranged.
  • Adopted a systematic approach in order to identify, analyse, and bring about improvement in the existing business processes for the purpose of optimising all aspects of the employee lifecycle.
  • Ability to cross-examine and analyse data to deliver continuous improvement.
  • Understands and appreciates what a great employee experience would look like and strives do the best for our employees / line managers.
  • Strong communication skills (written and oral) and the ability to communicate clearly to a diverse group of employees and line managers across a broad range of subjects.
  • Ability to coach and train line managers in HR processes and procedures

What's it like to work here?Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

Click apply and complete your application. We'll be in touch soon

Company

Let's make time fly

Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop your career with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers.

Creating an enjoyable and effortless passenger experience

Our passengers are at the heart of everything we do. We've grown from a small flying club to the UK's second largest airport - serving over 46 million passengers in 2019. We're focused on making the journey through the airport as quick and smooth as possible - for every passenger. If this is your kind of challenge, join our team as we rebuild and grow for our passengers, people and local communities.

Inside Gatwick

We're open 24 hours a day, 365 days a year - the airport is a city that never sleeps.
Here's just some of the things you'll really enjoy:

BENEFITS - Your payslip is only part of the pacakge. At Gatwick we offer you health, travel and financial benefits

IN THE ACTION - You'll have a backstage pass to all the action. We encourage you to explore the airport and shadow other teams.

GIVING BACK - You'll have two days every year to support a cause that’s important to you and take part in our community programmes.

Grow your career with us

Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers.

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