Vacancy Name Customer Services Workplace Trainer (Support Hub)

Vacancy No VN891

Employment Type Full-Time

Primary Work Location People's Partnership - HQ

Description

People's Partnership have an exciting opportunity to join our growing team as a Customer Services Workplace Trainer (Support Hub).

This is a 9 month fixed term contract role.

Main Purpose:

• Create, prepare, co-ordinate and deliver operational training to ensure employees have the knowledge and skills required to carry out their roles effectively.
• To support the operational Managers and Team Leaders in identifying training needs
• Collaborate with colleagues across the organisation who also have training responsibilities to ensure a joined up and impactful learning service is offered to our people.
• Coach and support experienced Customer Service Executives in preparing and delivering training.
• Apply Treating Customers Fairly (TCF) culture and principles within area of responsibility.

Skills & Experience:

Essential

• Training Qualification e.g. CIPD level 3 or equivalent professional knowledge gained through significant experience working as a workplace learning & development professional.
• Extensive experience of using the full training cycle within a workplace setting, ideally within the Pensions or Financial Services sector
• Experience of planning and co-ordinating multiple training sessions
• Experience of developing and delivering learning interventions to operations or customer service staff within the Pensions or Financial Sector
• Experience of working closely with stakeholders to identify and define training needs
• Confident deliverer of training
• Financial services knowledge (ideally in pensions and auto enrolment)
• Excellent communication and interpersonal skills
• Excellent role-model with the confidence to provide feedback that challenges and supports
• Excellence in Customer Services
• Organisational and planning skills
• Strong ability to work with and across other business units
• Ability to meet deadlines within tight timelines
• Ability to use Microsoft Office and Outlook
• PC Literate

Desirable

• Relevant qualification (CF1 or FA2) to be passed in probation if not already obtained
• Pensions qualification (particularly PMI Certificate in Auto Enrolment)
• Knowledge of pension legislation

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

Perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. *This is subject to current government COVID guidelines*