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SMART Technician (Accident Repair Centre): Harwoods

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
23,000.00 ~ 25,000.00 GBP pa
Closing date
28 Feb 2023

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Job Details

Harwoods Logo

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo.  We have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business.  In 2020 our turnover was over £600m and we now employ over 1000 valued members of staff.  We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. 

Our vision is to ‘create memorable experiences’.  In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.  We feel it is equally important that our staff are well supported and can deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we are a safe bet for a job and a career!

SMART/Paint Technician 

This Job reports to:        

Paint Technician Supervisor, Workshop Controller – in their absence Bodyshop Manager, Assistant Bodyshop Manager

Who reports to this job: Paint Technician

Working with: MET, Panel Beaters, Apprentices, Parts Advisor, Insurance engineers, Bodyshop estimator and office staff

Overview of this job:      

Achievements:

  • To ensure the highest standard of repairs are carried out to the manufacturers specification, specifically relating to the paint process

Customer focus:

  • To ensure all work is completed to the customers satisfaction and strive to exceed their expectations

Criteria for success:        

This job holder can be measured by:

  • Customer satisfaction scores
  • Individual hours against time taken
  • Right first time (rectification amounts)
  • Quality of repair inspection

Specific tasks:   

This job holder must be able to:

  • Receive vehicle, job card & Quality Control (QC) forms from panel shop and check quality of repairs, taking remedial action if necessary
  • Ensure that QC form has been completed by Technician who previously worked on vehicle and Senior Technician has countersigned when applicable
  • Research methods as applicable e.g., bake temperatures EV.
  • Ensure that all parts have been stripped from vehicle and that it is in an appropriate condition to receive paint treatment
  • Document any other vehicle problems noted during repairs and seek guidance from workshop controller/bodyshop estimator if necessary
  • When additional parts are required, a supplementary form should be filled out and placed in the appropriate tray or given to the workshop controller/bodyshop estimator in order to gain authorisation and order.
  • Ensure that vehicle internal car care kit fitted (seat covers, steering wheel cover and floor mat) to prevent dust transfer
  • De-grease the area to be treated
  • Sand down the relevant areas and adjoining areas for blending purposes
  • Mask out area to be treated
  • Etch and prime area to be treated
  • Bake the vehicle in the oven, setting temperature according to the vehicle requirements.
  • Carefully remove the vehicle from the oven once it is cooled
  • De-mask vehicle
  • Flat the primer to prepare the surface to receive top coat of paint
  • Degrease the area to be painted
  • Carefully position the vehicle in the oven or a controlled area and mask the vehicle in preparation for application for top coat
  • Select match and mix colour chips to match vehicle
  • Wear appropriate protective clothing, apply one or more top coats to vehicle as required
  • Bake the vehicle in the oven, setting the temperature according to the vehicle requirements
  • Carefully remove the vehicle from the oven once it is cooled and de-mask
  • Check final finish and colour match
  • Carry out final checks on the vehicle after repair in line with quality control checklist attached to job card. Tick appropriate sections and sign off
  • Review another Technicians work and sign the quality of work in order for the car to move to the next stage
  • Ensure final check sheet and job card leave the department with the vehicle
  • All adhesives, primers, paints and bonding agents should be stored with the use by date and opened date clearly marked with a permanent marker
  • Participate fully in measurement and feedback processes, to complete and return personnel documentation on time and to embrace personal training and development opportunities
  • Work to support other team members in achievement of their objectives when asked to do so or required by their manager.
  • Any Bodyshop related duties.

Knowledge and skills required:   

This job holder must have knowledge of:

  • Automotive systems (e.g. basic vehicle layout, function and location of parts)
  • Basic knowledge of parts requirements to complete job and the ability to communicate parts requirements via repair orders
  • Approved and established procedures for replacing components
  • The quality control and inspection requirements of the Bodyshop department
  • Manufacturers products and recent improvements through Paint Manufacturers, escribe, technical bulletins, training courses and technical magazines etc
  • In-depth knowledge of manufacturer paint repair processes, paint products, features, use, limitations etc.
  • The tools to be used for appropriate operations, together with maintenance procedures and practices
  • Protective clothing/footwear/masks to be worn for specific operations
  • Safety procedures for all bodyshop equipment
  • The use of computer systems for paint mixing
  • Manufacturers standards and objectives, retail facility and individuals objectives, both cultural and financial
  • The company organisational structure

And be able to:

  • Demonstrate a professional and enthusiastic attitude
  • Remain positive in stressful situations and work both independently and as a team
  • Record basic information
  • Distinguish minor colour discrepancies and differences
  • Identify and resolve ay paint defects in the paint
  • Maintain high levels of house keeping, mindful of cross contamination.
  • Ensure that all health and safety /COSHH legislation and internal procedures are followed and environmental best practice is observed
  • Ensure the maintenance and security of tools, equipment and other materials
  • Help and teach technicians they are in charge of

Competencies:  

Establishing and maintaining relationships

  • Customer orientated
  • Team working
  • Problem solving & decision making
  • Continuous improvement
  • Results focused
  • Integrity
  • Flexible
  • Planning and organising / team member
  • Communication
  • Numerate
  • Computer literate
  • Be professional at all times

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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