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Night Manager (4 on/4 off)

Employer
Arora Hotel - Gatwick Crawley
Location
Crawley, West Sussex
Salary
£27,300 plus monthly bonus
Closing date
2 Apr 2023

Job Details

Night Manager (4 on/4 off)

£27,300 plus monthly bonus

We are looking for a Night Manager who will represent our brand by delivering and exceeding our guests’ expectations.

Shift work:

4 on / 4 off; working hours 8pm - 8am

What we are looking for:

  • Experience in a similar role ideally within a hotel or customer service environment
  • A positive attitude and ability to work well within a team
  • A commitment to delivering high levels of guest service
  • A smart and professional appearance
  • A positive attitude and a passion for hospitality


Duties:

  • To take overall responsibility for the safety and welfare of all guests and staff in the hotel during the night hours.
  • To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all reception personnel are competently trained in such procedures and to conduct regular emergency procedure checks.
  • Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty.
  • Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
  • Represent the Hotel Manager in his/her absence.
  • To ensure the smooth operation of the night shift.
  • To oversee all operating departments during the night.
  • Support the Night Receptionists in their nightly work.
  • Deal with guests’ complaints and ensure prompt satisfaction of the guest.
  • Be responsible for maintaining order, safety and security in the hotel.
  • Carry out regular rounds and check all areas of the hotel,
  • Support all the hotel Team Members during the night in order to ensure a smooth, prompt and polite service.
  • Document all significant events during the night in the logbook which is passed on to the Hotel Manager.

What do we offer:
Our Night Manager receives excellent Company benefits:

A competitive salary and monthly bonus
28 days paid holiday with an extra 5 days, following 5 years’ service
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Uniform and Complimentary Dry Cleaning
Free Meals on shift
Pension cover
Employee engagement activities throughout the year including birthday lunch, Christmas party, family fun day etc.
Discount for travel on Bus and Trains
VIP Crawley County Mall Discount card
Discount for Merlin Entertainment


Apply now to be our new Night Manager!

Company

arora hotel

The Arora Hotel Gatwick Crawley is part of the Arora Hotel Group

Arora’s culture is built on the foundations of family, honesty, loyalty, partnership, friendship and quality.

People Centered - Developing, encouraging and supporting our people, teams & colleagues to advance further.

Customer Focused - Having a real understanding of our customer and a passion to exceed their expectations every time.

Achievement Through Ownership - Achieving and taking ownership of what we do and always striving to be better. Everything is possible.

At Arora we truly believe that our people are our greatest assets and therefore our primary focus is to provide the best training opportunities to our people at all levels.

Developing People at All Levels

As a new member of the Arora family, you will benefit from company inductions, health and safety statutory courses, specialised skills training, and career development programmes.

At Team Member level you will receive in depth hospitality training in core product, service and business skills.

For Management level you will have opportunities to attend several leadership development programmes, such as the intensive 6-month Arora Flying Start Management Development Programme.

Investing in Our People

We pride ourselves in the accolades we have achieved for excellence in career progression; a testimony to the quality of the training and recognition we provide to all our people.

When you join the Arora family, we will be here to provide you with the support, the guidance and the resources to develop your career.

Our benefits include:

  • Recognition activities, such as employee awards, parties and more!
  • Learning & Development opportunities with regular in-house training and chance to gain nationally recognised qualifications
  • Great career progression prospects with plenty of opportunity to move within the group
  • Preferential room rates at our hotels for you and your family
  • Access to brand benefits in franchise hotels
  • Complimentary uniform dry cleaning (uniformed roles only)
  • Meals provided on duty
  • Discounted food and beverage at our restaurants and outlets.
  • Company Pension and Life Assurance Scheme
  • Cycle2Work Salary Sacrifice Scheme
  • Enhanced holiday allowance for employees with over 5 years of service
  • Generous Introduce a Friend bonus scheme
  • Discount for Merlin Entertainments attractions
  • Long Service Recognition
  • Wagestream and Savestream – Financial wellness benefits
  • Confidential Employee Assistance Helpline
Company info
Website
Telephone
01293 530000
Location
Southgate Ave
Crawley
West Sussex
RH10 6LW
GB

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