Job title Head of Service & Support Work location Brighton, Kensington, and Chelsea Salary £47,277 Contract Permanent Hours per week 37.5 Shift pattern Mon to Fri 09:00 - 17:30, with occasional evening/weekend work which may be required, including availability to be on call Closing date 29 March 2023 Supporting documents Head of Service and Support JDPS The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centres, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. 25 days annual leave, increasing with length of service Training and Development including access to courses, upskilling, and progression plans Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme including counselling Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing Life Assurance Scheme Cycle to work scheme ABOUT THE ROLE The Head of Service and Support (HOSS) will provide positive and inspirational leadership across services within the designated area to create positive communities amongst our staff, residents, and participants. The HOSS will provide a proactive approach to operational delivery across our services, underpinned by our Theory of Change, to deliver consistent high-quality services and housing. ABOUT YOU You will be a pro-active, self-motivated individual that is driven by a passion to achieve the vision of the organisation. A well experienced leader that can lead multiple complex services across varying geographies. You will understand the importance of delivering safe and secure services for our residents and participants, supporting them to achieve their long terms goals and aspirations. You will be financially and commercially astute enabling the long-term success and continuation of our services within a complex commissioning landscape. KEY RESPONSIBILITIES People Management Provide strong leadership of services that deliver contractually, statutory, and legally to service requirements and contracts. Ensure that all staff maintain high standards of professional performance at all times through adherence to the SIG policies and procedural framework. Including but not limited to, sickness absence management, code of conduct, disciplinary and grievance, supervision, appraisal, and staff development and performance management. Provide high quality leadership, coaching and support to staff through various techniques. Responsible for supporting the effective implementation of reflective practice, trauma informed care and psychologically informed environments in services. Ensure Equality, Diversity and Inclusion in best practice and policy is in place and being abided to across services. Operational Work collaboratively with internal and external stakeholders for various purposes to create and sustain high quality services and accreditations. Create resident/participant focussed environments which deliver high quality service underpinned by our Theory of Change. Drive operational effectiveness to ensure long term sustainability, delivering across annual business plans. Responsible for regular review of operational dashboards and monitoring of performance and KPI's, creating reports and submitting to meet objectives. Be part of the operational on-call rota for providing out of hours support across the operations directorate. Audit, Compliance, Risk Regularly undertake self-assessment audits of services against key quality and risk standards, and ensure all actions and improvements are acted on within required timeframes. Ensure all services follow correct Safeguarding and Risk Management protocols and procedures. Undertake fact finding and any external/internal investigations are in line with company policy, as well as associated formal hearings. Ensure budges and operational performance line with the appropriate KPI's. Analyse monthly and quarterly accounts, query any discrepancies and resolve these in a timely manner. Lead on the annual review of contracts with commissioners to ensure that service budgets are adequate to meet the needs of the contracts and any associated risks. Business Growth and Relationship Management Proactively liaise closely with various internal teams to develop a network of partners, key stakeholders, and decision makers to foster growth in income and improve strategic position and development of our services. To lead on the mobilisation and implementation of new services in collaboration with all relevant departments across the business and deliver new services on budget and on time. Support the development teams by contributing to tenders, bids, and programme sales. Lead on commissioner negotiations to ensure that contractual compliance is upheld between both parties including negotiating pathways into services to mitigate reduced positive outcomes and associated financial loss. Support with Recruitment related activities for organisational growth and people management. Other Duties Ensuring full compliance and effectiveness of Health and Safety across the service area. Ensure consistent and effective implementation of Equality, Diversity, and Inclusion across the organisation, constantly promoting a positive working environment which respects and values differences of both staff and residents and participants. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. KEY CRITERIA What we need: Appropriate professional qualification: NVQ / Diploma level 4 in Health & Social Care / Community Justice/ Mental health or professional equivalent. A high support and high challenge approach to management A high level of professional curiosity that drives improvements but also identifies risks and acts quickly Ability to manage competing demands and work at pace IT Literacy What we would like, but not essential: Data analytical skills to both understand data inputs and outcomes and impact of service delivery WORKING FOR US Our Values Ambition - Eager to succeed and to accomplish as much as possible for our people Empowerment - Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency - Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity - Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION Closing Date: 29.03.2023 Please note that this job advert may close early due to screening applications on an ongoing basis. 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