Operational Data Executive: Peoples Partnership
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- Competitive
- Closing date
- 21 Apr 2023
View more
- Sector
- Finance
- Function
- Administration , Data , Executive, Operations
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Vacancy Name: Operational Data Executive
Vacancy No: VN984
Employment Type: Full-Time
Primary Work Location: People's Partnership - HQ
Description:
A fantastic opportunity to join this growing Admin team.
Over the last 2 years the Operational Data team has grown and become an integral part of the business. Initially formed as an admin function to support Customer Services. The team ensure changes to member details are uploaded and correct documentation is collected. They have taken on a greater workload and more responsibilities which will see you being trained in a wide variety of duties. The opportunity for hybrid working comes with this role, with the team in 1 day a week as a minimum (after completed training)
Duties and Responsibilities
- Merge duplicate records and manage the ‘Potential merge report’ to reduce the number of duplications.
- Ensure accuracy of data and contact customers where required.
- Support opportunities to improve accuracy and quality of data and manage additional and bulk volume processes as required by the department and business.
- Manage all customer activities across a range of products and processes, to ensure exceptional levels of service are delivered continually in line with agreed service standards
- Take ownership of maintaining relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to address/resolve service and technology enquiries/issues and support and Promote People’s Partnership and The People’s Pension.
- Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including automatic enrolment, TPR, FCA, DWP, HMRC, DPA.
- Ensure adherence to all relevant regulatory requirements, complaint and compliance rules and processes
- Identify, escalate, and analyse customer problems/complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly, and any work carried out ensures that the customer does not suffer as a result.
Whilst the department is set up with processes and templated emails and letters the successful candidate will be encouraged to bring new ideas to the ways of working and supporting the management team in updating documents to ensure members are engaged.
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert