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Assistant Groups, Conferences & Events Manager (copy)

Hilton London Gatwick Airport
Crawley, West Sussex
A very competitive salary + service charge
Closing date
7 Jun 2023

Job Details

Assistant Groups, Conferences & Events Manager

Competitive salary + benefits

We are looking for an Assistant Cluster Groups, Conferences & Events Manager to assist the Cluster Groups, Conferences & Events (GC&E) Manager oversee and manage all aspects (planning and sales) of the meetings and events diaries and the relevant team members across the cluster of hotels. As well as working to commercial targets and objectives, the role will also be pivotal in supporting the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales, plan events and provide guidance for operational excellence.

In addition to managing through team members, the role will also require the individual to personally be involved in actively taking and converting enquiries and planning events at 3 of our Gatwick hotels - Hilton London Gatwick, Sofitel London Gatwick and Arora Hotel Gatwick/Crawley.

Duties and responsibilities:

  • To assist the GC&E Manager manage the relevant teams and direct reports on a day to-day basis and ensuring regular tasks and reports are carried out.
  • To be the first point of contact for team members in relation to any team issues or support that may be required.
  • To be the first line of technical support to team members for software such as Opera PMS, OnQ and Delphi.
  • To support the GC&E Manager create a professional and motivating team environment where success is recognised, and poor performance is dealt with promptly and with any necessary support that is needed
  • To provide leadership and guidance to and team members
  • Engage with, communicate to, and support all other hotel departments.
  • Work with the GC&E Manager on team training and development and ensure that all available performance measurement tools and coaching methods are used on a timely basis.

Driving Sales & Conversion

  • Work with the GC&E Manager in the preparation of the annual budget and revenue plans.
  • Work with the GC&E Manager to review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
  • Contribute to the selling strategy of the hotel and manage the departments adherence to achieving that strategy.
  • Manage customer relationships to ensure all sales opportunities are maximised, encourage repeat business, and promote the wider Arora collection of hotels.


  • A successful record of accomplishments of at least 3 years in meetings and events sales and planning together with managing a team
  • Team player with strong & positive interpersonal skills
  • Demonstrate self-confidence, energy, and enthusiasm
  • Willing to adapt and change styles as and when necessary
  • Ability to adapt to a frequently changing market environment. Be proactive and able to “think outside of the box”
  • Develops constructive relationships both within Arora Hotels and external clients and suppliers
  • Fantastic communicator

What do we offer:

Our Cluster Assistant Groups, Conference & Events Manager will receive some excellent Company benefits:

  • A very competitive salary + service charge
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Unrivalled Career Progression prospects

Apply now to be our new Assistant Groups, Conference and Events Manager!



Hilton Image

The Hilton Gatwick Airport is part of the Arora Hotel Group

Arora’s culture is built on the foundations of family, honesty, loyalty, partnership, friendship and quality.

People Centered - Developing, encouraging and supporting our people, teams & colleagues to advance further.

Customer Focused - Having a real understanding of our customer and a passion to exceed their expectations every time.

Achievement Through Ownership - Achieving and taking ownership of what we do and always striving to be better. Everything is possible.

At Arora we truly believe that our people are our greatest assets and therefore our primary focus is to provide the best training opportunities to our people at all levels.

Developing People at All Levels

As a new member of the Arora family, you will benefit from company inductions, health and safety statutory courses, specialised skills training, and career development programmes.

At Team Member level you will receive in depth hospitality training in core product, service and business skills.

For Management level you will have opportunities to attend several leadership development programmes, such as the intensive 6-month Arora Flying Start Management Development Programme.

Investing in Our People

We pride ourselves in the accolades we have achieved for excellence in career progression; a testimony to the quality of the training and recognition we provide to all our people.

When you join the Arora family, we will be here to provide you with the support, the guidance and the resources to develop your career.

Our benefits include:

  • Recognition activities, such as employee awards, parties and more!
  • Learning & Development opportunities with regular in-house training and chance to gain nationally recognised qualifications
  • Great career progression prospects with plenty of opportunity to move within the group
  • Preferential room rates at our hotels for you and your family
  • Access to brand benefits in franchise hotels
  • Complimentary uniform dry cleaning (uniformed roles only)
  • Meals provided on duty
  • Discounted food and beverage at our restaurants and outlets.
  • Company Pension and Life Assurance Scheme
  • Cycle2Work Salary Sacrifice Scheme
  • Enhanced holiday allowance for employees with over 5 years of service
  • Generous Introduce a Friend bonus scheme
  • Discount for Merlin Entertainments attractions
  • Long Service Recognition
  • Wagestream and Savestream – Financial wellness benefits
  • Confidential Employee Assistance Helpline


Find Us
Hilton London Gatwick Airport
Gatwick Airport
South Terminal
West Sussex

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