Office Administrator: Espresso Solutions

Office Administrator

Full Job Description

Espresso Solutions supplies cafes, coffee roasters and coffee engineers across the UK with barista accessories, coffee machine parts, café supplies and more! We’re proud to work with some of the world’s best barista brands, including Acaia, Fellow & La Marzocco.

We’re a team of passionate coffee people with a vision to be at the heart of the thriving coffee industry. Excellent customer service is at the very heart of our business and we’re looking for exceptional people to join us as we continue to grow from strength to strength.

About the role:

We are looking for a customer service coordinator to assist our team in delivering exceptional customer service to our customers across the UK.

The successful candidate will work closely with our head of customer service and assist with answering customer enquiries via phone, chat, email and through our ticket system. The role also involves assisting with new customer account enquiries, sales order processing and general day-to-day administrative support.

Key Responsibilities:

• Handling customer enquiries over the phone, on chat, via email and through our ticket system
• Setting up and managing new customer accounts
• Sales order processing
• Proactively contacting new & existing customers to generate sales
• Identifying new sales opportunities for the business
• General day-to-day administrative support

What we’re looking for:

• Excellent customer service skills
• Clear and concise communication skills (verbal and written)
• Excellent teamwork and an ability to work in a rapidly changing environment
• Confident decision-maker
• Commercial awareness with accurate planning, scoping and budgeting
• A proactive, ‘get stuck in’ attitude and a desire to always deliver quality work

Desirable (but not essential):

• Experience within a customer service role
• Experience using Freshdesk
• Experience of using Interprise Suite

Why join us?

• 21 days holiday + bank holidays
• Your birthday off!
• Perkbox subscription
• Access to the Bupa Employee Assistance Programme
• Company contributory pension scheme
• Social events: company lunches, social nights, etc
• Training and development opportunities, including regular reviews

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus