Vehicle Technician Harwoods Land Rover

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS.  We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business.  In 2022 our turnover was over £600m and we now employ over 1000 valued members of staff. 

Our vision is ‘Powering Family Adventure’.  In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.

81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a career!

Job Purpose

The role of the Vehicle Technician is to:

• To diagnose, repair and service the range of manufacturer products in accordance with manufacturer’s work specifications.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

• Proof of Right to Work in the UK.  

Experience

Desirable

• Relevant manufacturer experience.

Skills & Knowledge

Essential

• Full UK driving licence.
• Smart appearance.
• Competency in numeracy, literacy and IT.
• Level 1/2/3/4 certification (as required).

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees.  For this role we are looking for applicants who can demonstrate all the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

• Through the use of diagnostic equipment and systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. 
• Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
• Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
• Ensure all work is carried out observing safe working practices of self and others.
• Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
• Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. 
• Complete relevant service documentation (job sheets, PDI's, service reports) in line with brand standards, warranty and site requirements.
• Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools.