This job has expired

Team leader in Support Hub: People's Partnership

Manor Royal Business District
Crawley, West Sussex
Closing date
10 Oct 2023

Job Details

Peoples Partnership

Team Leader - Support Hub

Vacancy Name: Team Leader - Support Hub

Vacancy No: VN1124

Employment Type: Full-Time

Primary Work Location: People's Partnership - HQ

Description: Support Hub are looking for a fixed term Team leader to join their customer service department to oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership.

To ensure team members build and maintain customers’ trust and confidence to maximise customer, advisor and third-party satisfaction and retention.

Key Responsibilities

• Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels.
• Ensure resources are directed in an appropriate way to maximise productivity to achieve
agreed service levels. Be responsible for recruiting new team members and taking part in the interview process.
• Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.
• Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members

Skill/ Experience:

• People management
• Knowledge of pension legislation (particularly auto enrolment)
• Ability to work with and across other business units
• Empathy and sympathy with customer needs
• Excellent communication, interpersonal and presentation skills
• Ability to meet deadlines within tight timelines


Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Salary Range


Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom

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