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Customer Service Representative

Red Recruitment
Preston, Brighton, United Kingdom
Closing date
22 Sep 2023

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Marketing & PR, Consumer
Customer Service
Contract Type
Red Recruitment is excited to be recruiting Customer Service Representatives to join our client in Brighton who is a financial services provider. This role will require positive and driven individuals who have a passion for delivering excellent customer service. The salary for this position is £23,058 per annum. Benefits and Package for a Customer Service Representative: Salary: £23,058 per annum Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours Contract Type: Permanent / Fixed term contract Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Dealing with inbound calls from customers on a range of products Taking ownership of a customer's query from start to finish, ensuring it's responded to within the agreed service level Identifying and implementing opportunities to improve the customer experience Being proactive in responding to queries in the most efficient way possible Servicing customer's accounts, understanding what's gone wrong all whilst delivering excellent customer service Key Skills and Experience of a Customer Service Representative: Ability to see through complicated situations and able to be creative in your approach to problem solving Excellent verbal and written communication skills Exceptional interpersonal skills, with the ability to build effective relationships and communicate with a wide range of people Good understanding o the FCA and PRA framework Previous experience in delivering excellent customer service If you are interested in this position and have the relevant experience, please apply now Red Recruitment (Agency)

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