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Desk Sales Representative: BT Local Business

Manor Royal Business District
Crawley, West Sussex
Closing date
29 Mar 2024

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Technology, IT, Telecoms
Contract Type
Full Time

Job Details

BT Local

The Company

British Telecom is the UK’s market leader for Telecom and IT solutions, a £40 Billion industry that is transforming the way business is done. As BT Local Business (BTLB) represented by Southern UK Communications Limited, we operate across South East Central area with the aim to be the best all-around LB in the country and with the purpose of providing our customers with the latest technologies. Our combination of network, mobile, IT and cloud services; coupled with an extensive suite of vendor partners, enables us to offer the benefits of delivering BT’s global solutions in a local, proactive & secure way.


Overall Purpose of the Job

Working as part of a driven and lively team with the support of the Desk Sales Manager, the Desk Sales Agent is responsible for delivering the sales cycle for existing and prospective business customers in their territory. This role identifies appointment opportunities, within their territory, builds successful customer relationships and closes sales opportunities. This role will be desk based, focusing on calling clients within the BT Local territory.

The Desk Sales Agent will understand their targets and be driven to achieve or exceed them for their territory whilst ensuring and promoting a portfolio of market leading telephony services to customers.

Key Responsibilities

  • Uncovering and identifying new business sales opportunities, for new and existing customers.
  • Identifying appointment opportunities and setting appointments for existing, lapsed, and new customers.
  • Ensuring monthly sales targets are achieved, along with other activity-based targets.
  • Using marketing campaign information to contact customers in a controlled way
  • Managing the CRM system effectively, ensuring all relevant customer information is entered onto the system, accurately and on time.
  • Ensuring monthly sales targets are achieved, along with other activity-based targets To sell the full range of products and services, pro-actively up-selling and cross-selling new products, and services to these customers
  • Resolving customer complaints where necessary and maintaining ownership within the BTLB
  • Conform to all BTLB operational processes or compliance requirements
  • Carrying out other duties as requested by the team on a business need basis
  • Ensuring the highest standard of professional conduct and service both to customers and colleagues

Essential Experience / skills

  • A Successful track record within sales, ideally gained within the telecoms industry
  • Evidence of meeting/exceeding sales targets, and understanding of target deadlines
  • Enthusiasm and driven for success
  • Excellent telephone manner
  • Understanding and experience in the B2B market
  • Ability to create new sales opportunities
  • Excellent communication and rapport building skills
  • Ability to negotiate and close high contract value deals
  • Good IT skills including the use of CRM databases Accurate and timely data entry skills
  • Have a sound understanding of products and solutions, IT Telephony
  • Would be advantageous to have salles skills or knowledge of the mobile market
  • Evidence of being able to recognize sales opportunities
  • Can demonstrate ability to handle high workloads and prioritize tasks
  • Proficient in Word, PowerPoint, Excel, Outlook, and CRM systems in particularly Salesforce


  • Self-motivated and a hunger to succeed.
  • Enjoys working with customers to build positive relationships
  • Flexibility towards tasks
  • Friendly attitude and flexible approach to communicate with and manage demands from different people at all levels
  • Able to learn and develop new skills
  • Ability to work independently and proactively




Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

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Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom

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