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Sales Support Team Member

Gardners Books Limited
Closing date
23 Apr 2024

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Customer Service
Contract Type
Full Time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time around? If so, we have a great opportunity for you.

Read on to find out how you can join our friendly, professional team as a Sales Support Team Member.

We have an exciting opportunity for the right candidates to join our growing Sales Support Team. We are looking for enthusiastic individuals with a passion for offering excellent customer service.

The ideal candidates will be capable and comfortable handling direct customer communications across both phone calls and email, to our varied customer base.

About the Role

Our Sales Support Team Members sit within our overall sales office and provide support and customer service. This role is a key one that helps build trust, leading to long–term relationships with our customers, who expect excellent customer service.

You will use your attention to detail and customer focus to take ownership of your work, guiding and assisting customers to achieve the best possible outcome.

This is an office–based role within our Eastbourne facility. Full training will be provided.

Main Responsibilities

Some of the day–to–day tasks are outlined below, but other ad–hoc duties may be required as part of this Sales Support Team Member role:

  • Processing of orders
  • Handling promotions
  • Working to resolve any customer issues in a timely manner
  • Administrative support to the sales team.

We welcome applications for this Sales Support Team Member position from candidates with experience in the following areas: sales, administration, telephony, Excel, Microsoft Office, customer service, sales support, order processing, and data entry.

You will be required to work 1 in 4 Saturdays with a lieu day in the week.

Additional Information

The position may close early if we get a large number of applicants.

Essential Skills

  • Excellent communication skills, both verbal and written.
  • Confidence in talking to customers on the telephone.
  • Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel.
  • Self–motivated and keen to improve.
  • Excellent attention to detail.
  • The ability to take ownership of queries and respond in a timely manner.
  • Comfortable working on your initiative, but also knowing when to escalate issues.
  • Flexibility and willingness to adapt where necessary to help the wider team.
  • Resilience with the ability to problem–solve.

Desirable Skills

Previous experience working within an office environment would be an advantage.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family–run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first–class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

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