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Delivery Manager: Rentokil

Manor Royal Business District
Crawley, West Sussex
Closing date
24 Jun 2024

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Job Details



Delivery Manager

Rentokil Initial has an IT strategy of utilising a mix of bespoke and off the shelf applications across the Prospect to Cash business processes. The Group Information Systems (GIS) function is developing an exciting new generation suite of Enterprise solutions utilising Google Cloud Platform.

The successful candidate will have demonstrable skills across the software development life cycle. Has deep practical understanding of the activities of the Rentokil Initial and is able to demonstrate the importance of high quality and efficient software delivery. Able to coordinate complex deliverables across multiple teams, including overlap and dependencies.

Main Purpose of role:

● In discussion and agreement with the team, implement the agreed delivery approach and take responsibility for ensuring projects are delivered successfully

● To set the agile product team up for success, supporting them in problem solving and enabling them to come up with their own insights and products within constraints

● Evolve and codify our delivery practices, learning and iterating frequently, and coaching others to do so – and document findings, tools and approaches

● Manage the delivery of digital products alongside the product teams with a deep understanding of how these solutions add value

● Will be expected to act autonomously ensuring that daily tasks and on-going workloads are prioritised and completed in agreed time frames. Excellent interpersonal skills will support this

● Support the management and implementation of the agreed target service management systems in line with the agreed regional business priorities

● Aiding the formation and running of high performing product teams where people are excited about the work they are undertaking.

● Planning, facilitating and implementing service management solutions, agreed with the regional businesses, ensuring that project reporting and work stream structures are in place and effective reporting, escalation and remediation at all times.

● Handle and manage highly complex and sensitive information about staff, business processes, commercial plans, strategic objectives and barriers to change

● Identifies and influences resources needed for the planning, setup and delivery of the agreed programmes and services.

● Working with the regional business team to ensure there is a business understanding of how the solutions and tools will be delivered to the business (This will include the planning around key business periods / cycles).

● Prepares for and participates in the PI- planning event and supports the Product Owner and other POs in aligning the delivery of product releases


● EITHER : Has achieved proficiency at Level 5 in any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation.

● Understands the principles of business and markets and has experience of relevant business sectors. Has proven project management and leadership skills. Has a thorough knowledge of how to make and sustain a business case (the benefits that will be delivered, the investment cost and the risks involved). Demonstrates up to date knowledge of the organisation’s business environment, culture, policy framework, organisational relationships, business processes, and reporting procedures. Displays good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrates the ability to listen and influence, and to relate to customers in their own language. Demonstrates sound practical knowledge of associated technical disciplines e.g. process re-design, systems development and service delivery. Uses high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.

● Educated to bachelor degree level and holds a relevant professional qualification.


  • Competitive salary and bonus scheme
  • Hybrid working
  • Rentokil Initial Reward Scheme
  • 23 days holiday, plus 8 bank holidays
  • Employee Assistance Programme
  • Death in service benefit
  • Healthcare
  • Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( if you need anything


Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ

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