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First Line Support

Employer
Page Personnel
Location
Eastbourne
Salary
Competitive
Closing date
30 May 2024

View more

Sector
Technology, IT
Function
Operations
Contract Type
Permanent
Hours
Full Time

The First Line Support is crucial in providing top–notch service to our customers in the technology industry. The successful candidate should possess excellent communication skills and have a strong interest and knowledge in IT.

Client Details

This organisation is a well–established entity. They pride themselves on their sizeable presence in the industry, with a team of over 500 dedicated professionals. The company is based in Eastbourne and is renowned for its customer–focused approach and innovative solutions.

Description

  • Respond to customer queries via phone, email and live chat.
  • Provide product and service information to customers.
  • Support the sales team.
  • Hit the ground running and make it your own.
  • Handle customer complaints and provide appropriate solutions.
  • Follow up on customer interactions when necessary.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Work closely with the team to meet customer service objectives.
  • Manage customer accounts and update customer records as required.
  • Participate in training and development opportunities to enhance customer service skills.

Profile

A successful First Line Support should have:

  • A high level of proficiency in technology and telecoms.
  • Excellent communication skills, both written and verbal.
  • A passion for IT and customer service.
  • A strong ability to work in a team and support colleagues.
  • Experience in the technology and telecoms industry.

Job Offer

  • A competitive salary in the range of 25,500 – 27,500 per annum.
  • A supportive and inclusive company culture.
  • Opportunities for professional development and growth within the industry.
  • A convenient location.

We encourage individuals who are dedicated to providing exceptional customer service and have a keen interest in telecoms to apply. This is a great opportunity to join a reputable company and further your career as a First Line Support.

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