Field Services Engineer (Packaging Machinery) : Pouch Machine Ltd

Crawley, West Sussex
Competitive Salary
05 Oct 2020
28 Dec 2020
Full Time


Field Services Engineer (Packaging Machinery)

Looking for an experienced Field Service Engineer with a strong manufacturing/automation background. The ideal candidate would already have had some field-based experience of packaging machinery and must have experience of PLC Control Systems.

Job Purpose:

To provide professional service and support for our customers by performing field service installation, start up, repairs and maintenance of all company equipment.

Key Responsibilities and Accountabilities:

  • Engineering duties including installation, commissioning and breakdowns on our range of packaging equipment, as well as our ancillary equipment.
  • Assembly and testing of equipment at our facility. 
  • To promote our company's after-market activities to give an added value and build positive relationships with our customers.
  • Provide engineering and technical support to customers via telephone.
  • Deliver training to our customers on the safe use of our equipment at their site.
  • Complete mechanical and electrical refurbishment and repairs to older machines both in our workshop and at customer sites.
  • To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach'.

Key Skills:

  • Proven field service experience preferred.
  • Ability to troubleshoot, test, repair and service technical equipment.
  • Electrical / electronics – PLC experience.
  • Qualified Apprentice Engineering technician or HND in electrical (preferred) or mechanical.
  • Computer literate.
  • A pro-active, “can do” approach to work and its challenges is key in this very important role.
  • Able to work well under pressure and most importantly to always show a respect for customer care.
  • Excellent communication skills and a positive attitude.

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